Mehta on the Map - Tracing the Human Side of HR

 In my work at TVRLS, I spend a significant amount of time looking at data. We look at competency scores, 360-degree feedback trends, and psychometric profiles. Data is comforting; it provides a map in the often-foggy landscape of human behavior. But lately, I’ve been thinking about what happens in the margins of that data—the things people don't say in an assessment, but show in every other way. I recently observed a high-potential leader during a simulation. On paper, his scores were near perfect. He was decisive, strategic, and articulate. But throughout the day, I noticed how he held his breath before answering a difficult question, and how he checked his phone with a specific kind of urgency every time there was a two-minute break. When we finally sat down for the feedback session, I didn't start with the scores. I asked, "What’s been weighing on you lately?" There was a long silence—the kind of silence I’ve learned to respect in consulting. Then, he admitted th...

In talent and OD work, most people notice the final outcome — a smooth assessment center, a well-run workshop, a report that captures someone’s leadership story. But what often goes unseen is the quiet craft behind it, the slow and patient work that makes all of it possible. A lot of my day doesn’t look dramatic. It looks like sorting through behavioral data, aligning indicators, checking whether the exercises reflect real work, and making sure the systems we build aren’t just accurate, but fair. It looks like conversations with clients where they explain what’s not working in their teams, and I try to translate that into something structured without losing the human side of it. Sometimes the most meaningful moments are small. Like when a participant in an assessment writes in the feedback form, “The exercises felt real.” Or when a client says, “This finally helps us understand where our people are struggling.” Most people never see the hours that go into getting those things right. ...

In HR consulting, especially at my level, most of the work doesn’t happen in the spotlight. It happens quietly, in the background, while everyone else is focused on the bigger conversations. I’ve realised that a lot of the real insight comes from simply being present in the room. You start noticing things that never make it into the formal agenda. A manager’s tired smile during an assessment. A team member who hesitates before speaking. The way a leader glances at their feedback report as if it holds something heavier than numbers. Once, during an assessment day, everything looked perfectly planned. Exercises were running smoothly, participants were engaged, and the schedule was on track. But during a short break, one participant sat by himself, tapping his pen in this restless pattern. When I asked if he needed anything, he said he was fine. Later, in his discussion, he opened up about feeling unsure in his new role. That small moment of noticing made the rest of his day make sense. T...

In consulting, especially in talent and organization development, we often talk about insight, the ability to see what others don’t. But over time, I’ve realized that insight rarely comes from talking. It usually comes from listening, and more specifically, from the silences between what people say. Early in my consulting journey, I thought credibility came from how much I could contribute in a meeting, the number of frameworks I could reference, the sharpness of my questions, the clarity of my feedback. Clients, I believed, valued consultants who spoke with confidence. And while that’s partly true, I later discovered something deeper: that some of the most powerful moments in consulting happen when you simply stay quiet. I remember sitting in a feedback debrief once with a senior leader. His 360° results were, in his words, “not surprising.” He smiled, nodded, and said all the right things. But somewhere between his words and his sighs, I sensed something else, a quiet disappointmen...

In many workplaces, responsiveness is celebrated. The manager who replies instantly, the employee who’s always reachable, the leader who never says no to a late-night call—these are often seen as signs of commitment. But somewhere along the way, “being available” has quietly become a measure of worth. When Responsiveness Replaces Effectiveness The problem is, being always available doesn’t necessarily mean being effective. In fact, it often does the opposite. Endless availability erodes focus. It creates an environment where urgent replaces important, and where depth of thought is sacrificed for speed of response. I’ve seen teams where employees hesitate to log off because their manager might send “just one more” message. The work gets done—but at the cost of energy, creativity, and eventually, trust. The Hidden Message Leaders Send When leaders are always available, they may think they’re modeling commitment. But the hidden message to their teams is: “You should be too.” Over t...

In most organizations, HR success is defined by what we can measure—engagement scores, attrition rates, time-to-fill, leadership pipeline health. These numbers matter. They tell a story. But they don’t tell the whole story. What they miss are the silent, deeply human moments that truly shape culture. The manager who checks in not just on performance but on well-being. The quiet resilience of an employee navigating a reorg. The way one empathetic conversation can turn disengagement into renewed ownership. Over years of consulting in talent and leadership, I’ve found that some of the most powerful shifts happen off the radar—between meetings, within feedback loops, during those rare pauses when someone chooses empathy over efficiency. Yes, we need competency models and robust frameworks. But they must serve the people they’re built for. A perfectly mapped leadership grid means nothing if it overlooks the very human context behind performance—stress, purpose, belonging. I once wor...

 Trust isn’t built in strategy meetings. Or town halls. Or glossy vision decks. It’s built in smaller moments — the ones that rarely get noticed. When a manager says, “Take your time,” and actually means it. When someone admits a mistake and isn’t punished for it. When a junior team member speaks in a room full of seniors — and no one interrupts. You can’t launch a program for trust. You can’t enforce it through policy. And you definitely can’t fake it. In consulting, we’re often asked how to “build a culture of trust.” But the real work isn’t in design. It’s in attention. Trust grows in what people feel when no one’s watching. Do they feel safe to speak up? Do they believe they’ll be heard? Do they think the system will protect them — or expose them? And sometimes, trust doesn’t break loudly. It slips away quietly. In missed follow-ups. In promises made but never mentioned again. The truth is: You can’t create trust for others. You can only create the condit...

Assessment and Development Centers (ADCs) are often perceived as neatly organized evaluation events, a blend of case studies, simulations, group discussions, role plays, and interviews designed to identify leadership potential or assess readiness for the next role. But behind the polished facilitation and structured tools lies a layer of work rarely discussed, the invisible labor that makes ADCs meaningful, not mechanical. It starts long before the participant walks into the room. Deep conversations with business leaders to understand role demands. Mapping competencies that aren’t generic, but specific to the context. Designing exercises that don’t just “test” skills but simulate real dilemmas leaders face. The assessor’s job doesn’t begin and end with observation. We don’t just look for “right” answers; we look for patterns in thinking, emotional cues, interpersonal behavior, and shifts under pressure. We look for how people show up , not just how they perform. And p...

 360-degree feedback is often hailed as one of the most effective tools for personal and professional growth. It’s a comprehensive system, where feedback is gathered from peers, subordinates, supervisors, and even external stakeholders. The intention is clear: to create a holistic view of an individual’s performance, strengths, and areas for improvement. Sounds straightforward, right? In theory, yes. In practice, it’s a little more complicated. When individuals first receive their feedback, the process becomes deeply personal. They may have been bracing for it, hoping for praise, or maybe dreading criticism. But the truth is, 360-degree feedback often opens a mirror to their blind spots — areas they were either unaware of or hesitant to face. It’s a reflection of how they show up in the world, through the eyes of others, and not everyone is ready for that kind of honesty. The initial reaction is often a mix of curiosity and discomfort. Some will feel validated: “I knew I wa...

  HR consulting often sounds polished — frameworks, models, interventions. But much of the real work happens in spaces no one talks about. It happens in moments before a workshop, when a client whispers that their team is resisting the change. It happens in the silence after a 360-degree feedback report is shared, when someone sees themselves honestly for the first time. It happens when your job isn’t to impress, but to hold space. As consultants, we’re asked to bring structure — but what we really offer is clarity. We’re asked to evaluate — but more often, we’re invited to understand. This field isn’t just about competencies or performance systems. It’s about navigating organizational discomfort, surfacing unspoken issues, and staying steady when emotions get real. The truth is: You won’t always have the answers. You won’t always get credit. And you’ll often leave a room knowing your work began after the meeting ended. But over time, you’ll start to notice the val...

 Assessment and Development Centers (ADCs) are widely used to evaluate talent — structured simulations, roleplays, group discussions, and interviews that aim to mirror real-world challenges. They’re powerful. But they’re also limited by how we choose to look. In many ADCs, we focus on who speaks up, who takes charge, who finishes strong. But potential isn’t always loud. It doesn’t always lead the group or solve the case first. Sometimes, potential shows up in quieter forms — In someone who reflects before responding. In someone who builds on others’ ideas instead of pushing their own. In someone who listens more than they speak, but always adds depth when they do. The challenge isn’t just to assess behavior, but to interpret it meaningfully. To go beyond checklists and ask: Did this person show curiosity, even if they weren’t the loudest? Did they enable others, even if they didn’t dominate? Did they demonstrate self-awareness or adaptability in small moments? A...

  The day started with a familiar buzz — participants arriving early, adjusting their ties, practicing their introductions under their breath. Today was an Assessment Development Center (ADC) we had designed carefully: role plays, interviews, case discussions, group tasks. On paper, everything looked perfect. As a Talent Management and OD Consultant at TV Rao Learning Systems, I’ve spent hours refining these exercises to measure competencies accurately. But today, as I sat observing a group task, I realized something — what mattered most wasn’t just what they did ; it was what they felt. One participant, quiet but steady, subtly led the discussion — offering space for others, keeping the group grounded. It wasn't dramatic. It wouldn’t scream from a scoresheet. But it was leadership, just quieter. Another struggled — not because he lacked ideas, but because he was too nervous to trust his own voice. The human side of ADCs often hides in these small, almost invisible moments: ...

  We talk a lot about feedback in HR—timely, specific, constructive. The frameworks are there, the models are robust, but sometimes we forget one essential truth: feedback is not a checklist. It’s a conversation. A moment of connection. The best feedback I’ve seen isn’t wrapped in corporate jargon. It’s simple, intentional, and deeply human. It comes from someone who genuinely wants the other person to grow—not just improve performance metrics. In consulting, I’ve sat across tables where feedback landed like a gift. And others where it felt like a blow. The difference? Empathy. Not the fluffy kind, but the kind that listens more than it speaks, and holds space for discomfort without rushing to fix it. As HR professionals, managers, or even peers—we have the chance to shift the tone. What if we approached feedback not as an obligation, but as an opportunity to understand the person a little better? Not every conversation will be perfect. But every one can be intentional. Let’s ...

Not Just Roles—People: The Heart of HR In the world of HR, it's easy to get caught up in structures—roles, frameworks, competencies, dashboards. But every now and then, it helps to zoom out and ask: Who are we doing this for? That question brought me back to the human side of HR—the side we sometimes overlook while ticking boxes and drafting strategy decks. At the center of every competency model is a person. Someone with stories, aspirations, and quirks. A sales rep who lights up when talking to customers. A manager struggling to balance empathy with performance pressure. A new hire with dreams bigger than their job description. HR isn’t just about aligning talent with business; it’s about seeing people in their full complexity and potential. Competency mapping, assessments, 360-degree feedback—these are powerful tools. But they should never be used to label or limit. They’re meant to open doors, spark conversations, and guide people toward growth. On this map I’m drawing— Me...

One year ago, I stepped into the world of talent consulting with curiosity and a bit of imposter syndrome. Today, I find myself immersed in conversations about competencies, assessments, and something much more human—the stories behind them. Mehta on the Map is my space to pause, reflect, and write about this journey. Here, I’ll share lessons I’m learning from the field—about feedback that transforms, about frameworks that reveal, and about people who surprise me with their potential every day. This isn’t just about HR—it’s about being human in the workplace . Whether you're an HR professional, a fellow consultant, or just someone curious about how organizations grow, I hope you find a little value in the thoughts I map here. Thanks for reading. Let’s trace this path together.